Message Waiting Indicator

For more information refer to the ACM integration documentation here.

• By default, the DuVoice integration to ACM uses SIP notify.
  • DuVoice will send SIP notifies to the Session Manager.
  • The Session Manager will route the MWI from there.

• When the DuVoice server sends a SIP notify to the ACM:
  • The ACM (Session Manager) will respond:
    • 404 Not Found - No Route Available.
  • DuVoice logs will will report:
    • Notification Rejected.

• Within the Session Manager:
  • There must be dial patterns in place:
    • The DuVoice must be able to dial any extension that is using DuVoice for voicemail.
      • Example: Pattern: 7XXX